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We do our best to respond to all requests within 48 hours, but please understand given the volume of requests we receive response times may vary.
In the meantime these FAQs may answer your immediate questions:
Q: Why haven't I received my order? How do I track it?
A: Please note we aim to process and ship orders within 1-3 business days. Orders are only processed and shipped from 8:00am-3:00pm EST M-F. All orders received during weekends or holidays will be processed and shipped in the order it was received starting on the next business day. If your order contains a back-ordered item your order will be held until all items are available. Most orders can be tracked inside your customer account or via your shipping confirmation email. If you ordered a dropship item (which would be noted in the product description or sent to you via email) please note it can take approximately 20-45 days for the item to arrive depending on your location.
Q: My order shows as delivered but I haven't received anything.
A: When your order has shipped, you will receive an email notification containing tracking information for your order. Your tracking information may indicate that your order has been successfully delivered however you do not actually have it. Please make sure to always have your order shipped to a safe location where somebody will be available to receive it. Sometimes the postal service will deliver a package to the wrong location in the same general vicinity, so it’s a good idea to check with any nearby neighbors who may have received your order in error. You should also check around any porch areas where the package could have fallen into. We are not able to put a trace on packages which have been marked as delivered by the shipping company. Please contact your local post office with your tracking number and they should be able to help.
Q: How do I create an account?
A: Please go to https://shop.thenailhub.com/account/login and click on the "create account link" at the bottom of the box. Fill out all of your details and choose a password. Upon completion of your account you will now be able to order, save your shipping information, as well as track current and past orders.
Q: What if I forgot my username/password or I can't access my account?
A: Please let us know by sending an email to email@example.com and we can reset your password for you.
Q: What is your return policy?
A: We are happy to accept returns within 30 days of purchase on any unused unopened items. Please send us an email letting us know of your wish to return an item. We will then provide instructions on where and how to send your return. Upon receipt of the returned items and review of their condition we will issue a full refund of the purchase price of the items less a $3.50 restocking fee. Please note that all shipping expenses for returns are your responsibility.
Q: How much does shipping cost to ________?
A: All shipping rates are calculated at checkout based on the size/weight of your package and your location. You can see your custom rate by adding your desired items to your cart and proceeding through the checkout process.
Q: Do you ship internationally?
A: Yes we do! But for Akzentz products we are not allowed to sell to customers in another distributor's exclusive territory. If there is no distributor in your country or state we would be more than happy to ship to you. Please check here to see if you already have a local distributor.