The Nail Hub Podcast RSS

Whether we’re looking for new quality products to offer or creating educational content, I hope it’s evident to you that we strive to add value to the individual nail tech in every possible way. We aspire to elevate the industry by helping techs become more proficient in their craft and more profitable in their businesses. Over the last couple of years, our focus has been on helping techs become more technically adept. The reason being, that from managing a salon and our many travels across the country and abroad, we observed how many techs struggled with even the most basic...

One of the most challenging and complicated aspects of being a manager or business owner is staffing. Having the right people in the right places is a crucial part of any business and not achieving it can cost your business dearly. I thought that I would take a minute to share a few hiring techniques that have helped me throughout the years both in the corporate world and as an entrepreneur.  As we explored in a previous entry, mindset is key. A surefire way to set yourself up for failure when trying to fill a position is by not giving...

Last time we discussed the different categories of learning: training, practice, and tinkering, and how to approach them accordingly. Similarly, if we look at the different stages that one can go through as they evolve in their profession, it can help us map a trajectory and set some professional goals. The 3 major categories when it comes to learning/training are: technician, instructor, coach. But before I go any further, I want it to be very clear that the order of these categories does not imply that you must achieve each one in order to be—or consider yourself to be—successful. They...

Are you currently an educator, or thinking about becoming one? Maybe that’s not in your wheelhouse but you’d like to know how to get more from training courses or from your own practice sessions. In either case, we are all students and trainers at some point in our lives and the way in which we perform those roles has a significant impact on our professional development. As someone who “fell into” being a subject matter expert on instruction almost by accident, this topic has become a passion of mine over the last few years. As I mentioned in the first...

We continue our discussion on soft skills for customer service by covering the third major skill: communication. While empathy and promptness can be quite intuitive for a lot of people, good communication skills are very difficult to come by. Think about how many times you’ve come into conflict with someone who misinterpreted something you’ve said; it can be very frustrating to have your words misconstrued or your motives questioned, right? Also consider that individuals, families, businesses, and organizations of all types spend billions of dollars every year in finding ways to communicate more effectively. From psychologists, family/couple’s therapists, human resources...