PREMIUM QUALITY


Our product selection has all been sourced and selected to ensure our products are of the highest quality.

FAST GLOBAL SHIPPING


We provide an integrated shopping experience and fast delivery so you can get what you need when you need it.

The Nail Hub Returns Department

EASY RETURNS


Need to return something?  No problem.  Our returns process is easy and straight forward so you can shop with confidence.


RETURNS

Need to make a return?  We understand that you may have changed your mind and wish to return a product. We accept returns within 30 days of purchase on any unused unopened items. Unfortunately due to health reasons we cannot accept returns of products after the packaging has been opened. Please start a return via the link above.  Upon receipt of the returned items and review of their intact and resellable condition we will issue a full refund of the purchase price of the items less a $3.50 restocking fee. Please note that all shipping expenses for returns are your responsibility and refunds extend to the purchase price of the products only.  Refunds cannot be given for original shipping expenses. 


We pride ourselves on ensuring our products are of the highest quality. All products go through a rigorous quality inspection prior to being approved to ship. In the rare instance that a defective product has been shipped, you must notify The Nail Hub within 7 days of receipt via email by sending photos of the defective products and packaging to sales@thenailhub.com. The Nail Hub reserves the right to replace or refund the purchase price of the defective product(s) at our discretion.


shipping policies

The Nail Hub offers global shipping. All shipping rates are calculated at checkout based on the size/weight of your package and your location. You can see your custom rate by adding your desired items to your cart and proceeding through the checkout process. Orders ship Monday-Friday from 8am-3pm MT, excluding major US holidays. SHIPPING TIME FRAMES PROVIDED BY THE CARRIER ARE ESTIMATES ONLY.  And these estimates DO NOT include order handling time at our warehouse.  For in-stock orders please allow 3-4 business days to receive your shipping confirmation and tracking number.  Large orders and orders received during holidays or sales promotions may take longer to process.  Orders are processed, packed, and fulfilled immediately when checkout is completed. For this reason, we are not able to make changes to the order once it is submitted. 


All orders are shipped FOB Origin (freight on board) which means we are unable to take responsibility for or control your package once it has left our fulfillment facility. Should you receive a product that is damaged upon arrival please send us an email with photos of the product and packaging to sales@thenailhub.com. We do our best to ensure orders are securely packaged and reach you successfully, however, we are not able to provide any more information that provided by your tracking. We are also not able to control or recover lost, damaged, or stolen packages. The Nail Hub is not responsible or liable for packages after they are picked up by the courier. 


We do our best to fulfill orders quickly but there is no guarantee on transit or delivery times as these are estimates provided by the carrier. Estimated processing and fulfillment times are estimates only and apply to on-stock items only. If you have ordered any back-order or pre-order items, please be patient. We receive inventory regularly. As such, please be advised that should any of the items you order be backordered, we will hold your order so your order can be shipped complete. If you need items ASAP please order them separately so they can be fulfilled without delay. 


 ***Please note all taxes, importation fees, duties, and/or customs charges imposed by your local government and/or postal service are not controlled nor covered by The Nail Hub. Please be advised you may have to pay taxes on orders you import to your country and these charges are your sole responsibility. Any packages returned due to failure to pay will be assessed for completeness, damage, and if in good resellable condition will be refunded for the purchase price less the original shipping cost and a restocking fee of $3.50.***


RESTRICTED AREAS

The products we sell at The Nail Hub are of the highest quality and are intended for use by trained nail professionals and/or registered students.  These products cannot be found in retail stores.  Due to the professional nature of the brands we carry they are sold exclusively through authorized distributors like The Nail Hub.  As such there are certain areas where these products cannot be sold.  Below is a list by brand of areas we are not authorized to ship to new customers.  These restrictions only apply to the brands listed below.  Should you live in one of these areas, please visit the main website for each manufacturer and find your local distributor's information.

Akzentz Products CANNOT be shipped to new customers in:
Albania
Alberta
Armenia
Australia
Austria
Azerbaijan
Bardados
Belarus
Bulgaria
China
Connecticut
Cyprus
Czech Republic
Delaware
Dominica
Dominican Republic
Estonia
France
Germany
Hungary
Ireland
Israel
Italy
Japan
Kazakhstan
Kyrgyzstan
Latvia
Lithuania
Maine
Manitoba
Massachusetts
Mexico
Moldova
New Hampshire
New Jersey
New York
New Zealand
Norway
Pennsylvania
Poland
Portugal
Rhode Island
Romania
Russia
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and Grenadines
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Tajikistan
The Bahamas
Turkey
Ukraine
United Arab Emirates
United Kingdom
Uzbekistan
Vatican City
Vermont
Washington
Light Elegance products CANNOT be shipped to:
Australia
Austria
Bahrain
Belgium
Canada
Czech Republic
Denmark
Finland
Germany
Iceland
Iraq
Jordan
Kuwait
Netherlands
Norway
Oman
Portugal
Qatar
Sweden
Switzerland
United Arab Emirates


IN NO EVENT WILL THE NAIL HUB, LLC OR ITS DIRECTORS, OFFICERS, OWNERS AND EMPLOYEES, BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES LIABILITIES, SUITS, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, EXPENSES, INCLUDING COURTS COSTS AND REASONABLE ATTORNEYS FEES INCIDENT THERETO; INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTLY SOLD BY THE NAIL HUB, LLC BUYER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS THE NAIL HUB, LLC FOR ALL SUCH CLAIMS AND ACTIONS IN EACH CASE NOTWITHSTANDING THE ACTUAL OR ALLEGED NEGLIGENCE, PROVIDED THAT THE NAIL HUB, LLC LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.

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