Shipping & Returns
ORDER PROCESSING, DELIVERY AND SHIPPING & HANDLING CHARGES
The Nail Hub offers global shipping. All shipping rates are calculated at checkout based on the size/weight of your package and your location. You can see your custom rate by adding your desired items to your cart and proceeding through the checkout process. Orders ship Monday-Friday from 8am-3pm EST, excluding major US holidays. However, orders are processed, packed, and fulfilled immediately when checkout is completed. For this reason, we are not able to make changes to the order once you complete the order.
All orders are securely packaged and shipped FOB (freight on board). As such The Nail Hub is not responsible or liable for packages after they are picked up by courier. We are not liable for lost, damaged, or stolen packages. Please note First Class post, although very economical, DOES NOT include insurance. If you paid for Priority Mail or a higher level of service you may file an insurance claim directly with the mail carrier up to the maximum limits included with the level of service for potential compensation or reimbursement from the carrier.
We do our best to fulfill orders quickly but there is no guarantee on transit or delivery times as these are estimates provided by the post office. Estimated processing and fulfillment times are for in stock items only.
If you have ordered any back-order items, please be patient. We receive inventory regularly. As such please be advised that should any of the items you order be backordered, we will hold your order for a maximum of 10 business days so your order can be shipped complete. Should any inventory require a waiting period of longer than 10 business days we will notify you immediately to discuss arrangements. If you need items ASAP please order them separately so they can be fulfilled without delay.
***Please note all taxes, importation fees, duties, and/or customs charges imposed by your local government and/or postal service are not controlled nor covered by The Nail Hub. Please be advised you may have to pay taxes on orders you import to your country and these charges are your sole responsibility. Any packages returned due to failure to pay will be assessed for completeness, damage, and if in good resellable condition will be refunded for the purchase price less the original shipping cost.***
We understand that you may have changed your mind or wish to exchange a product. We accept returns within 30 days of purchase on any unused unopened items. Unfortunately due to health reasons we cannot accept returns of products after the packaging has been opened. Please contact us via email at email@example.com prior to returning your goods so we can review your request and provide instructions. Upon receipt of the returned items and review of their intact and resellable condition we will issue a full refund of the purchase price of the items less a $3.50 restocking fee. Please note that all shipping expenses for returns are your responsibility and refunds extend to the purchase price of the products only. Refunds cannot be given for shipping expenses. We recommend using a service that provides insurance and full tracking to ensure your returned items arrive safely.
We pride ourselves on ensuring our products are of the highest quality. All our product goes through a rigorous quality inspection prior to being approved to ship. In the rare instance that a proven defective product has been shipped, you must notify The Nail Hub within 7 days of receipt via email at firstname.lastname@example.org. The Nail Hub reserves the right to replace or refund the purchase price (less restocking fee of $3.50) of the defective product. Our defective merchandise policy does not cover breakage due to carrier handling (i.e. USPS and/or UPS). All orders are securely packaged and are shipped FOB (freight on board). As such we are not liable for any damage that occurs after the products have been picked up by the carrier.
The products we sell at The Nail Hub are of the highest quality and are intended for use by trained nail professionals and/or registered students. These products cannot be found in retail stores. Due to the professional nature of the brands we carry they are sold exclusively through authorized distributors like The Nail Hub. As such there are certain areas where these products cannot be sold. Below is a list by brand of areas we are not authorized to ship to. These restrictions only apply to the brands listed below. Should you live in one of these areas, please visit the main website for each manufacturer and find your local distributor's information.
Akzentz Products CANNOT be shipped to new customers in:
Prince Edward Island
Light Elegance products CANNOT be shipped to:
IN NO EVENT WILL THE NAIL HUB, LLC OR ITS DIRECTORS, OFFICERS, OWNERS AND EMPLOYEES, BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES LIABILITIES, SUITS, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, EXPENSES, INCLUDING COURTS COSTS AND REASONABLE ATTORNEYS FEES INCIDENT THERETO; INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTLY SOLD BY THE NAIL HUB, LLC BUYER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS THE NAIL HUB, LLC FOR ALL SUCH CLAIMS AND ACTIONS IN EACH CASE NOTWITHSTANDING THE ACTUAL OR ALLEGED NEGLIGENCE, PROVIDED THAT THE NAIL HUB, LLC LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.